Terms & Conditions

Please read these terms carefully before using AskMuna's services.

Ask Muna – Terms of Service

Last updated: 22 June 2026

These Terms govern your use of Ask Muna. By signing up or using the service you agree to them. If you don't, please don't use the service.

1. Who provides the service

Ask Muna is operated by AMD Digital Ltd, registered in England and Wales (company number 15164590). In these Terms "we", "our" and "us" mean AMD Digital Ltd, and "you" means you, the user.

2. What Ask Muna is — and isn't

Ask Muna ("Muna") is an AI-powered functional wellness companion. She can help you explore symptoms, learn about possible tests and supplements, and discover lifestyle and diet strategies. She retrieves from a curated library of peer-reviewed research and functional medicine literature, and cites her sources so you can check them. She is not clinically trained or validated on that literature; citations are for reference, not a substitute for professional medical judgment.

Muna is NOT a doctor. She does not provide medical advice, diagnose conditions, prescribe treatment, or order tests on your behalf. Anything she tells you is for general education only. You should always consult a qualified clinician before:

  • starting or stopping a medication
  • making meaningful changes to an existing treatment plan
  • acting on lab results
  • making decisions about anything acute, life-threatening, specialist-managed, prescription-medication-related, or involving children

See /faq ("When should I NOT use AskMuna?") for the full list of situations where you should bypass us entirely and go to your GP or A&E.

AI can be wrong. Muna may occasionally misstate facts, miss context, or hallucinate. We work hard to make this rare — every claim is cited — but no AI is infallible. Use her output as a thinking partner, not as the final word.

3. Eligibility

You must be 18 or older to use Ask Muna. By signing up you confirm you meet this requirement.

If you are under 18 and have created an account, contact hello@askmuna.com and we will delete it.

4. Your account

To use most features you need an account. You agree to:

  • give us accurate information (real email address, not a disposable inbox where you'll lose access to password resets)
  • keep your password secure
  • not share your account with others
  • be responsible for everything done from your account

You can delete your account at any time at /data-deletion.

5. Free and Premium plans

We offer:

  • Free: 5 messages per calendar month, no card needed.
  • Premium: unlimited messages, lab analysis, full plan tracking, Muna remembers context across chats. Pricing is shown on /pricing and varies by region and billing cycle (monthly or annual).

Payments are processed by Stripe. We never see or store your card details. You authorise us to charge the payment method on file for each renewal until you cancel.

Auto-renewal: subscriptions automatically renew at the end of each billing period at the then-current price. We will email you a receipt for each charge.

Cancellation: you can cancel at any time from /account → Manage Billing. Your Premium access continues until the end of the current billing period; you won't be charged again.

Refunds: UK consumers have a 14-day statutory right to cancel a subscription from the date of purchase. By starting your Premium chat or using any Premium feature within that 14-day window, you acknowledge that we have begun supplying the service immediately, and you accept that this may reduce or remove your right to a refund as set out in the Consumer Contracts Regulations 2013. Outside the 14-day window, refunds are at our discretion — email hello@askmuna.com to discuss.

Price changes: we may change pricing for renewals with at least 30 days' notice. You can cancel before the change takes effect if you don't agree.

6. Acceptable use

You agree not to:

  • Use Ask Muna for anything illegal
  • Try to reverse-engineer, scrape, copy or extract the underlying AI model or knowledge base
  • Submit content that is unlawful, harmful, abusive, defamatory, or that infringes anyone else's rights
  • Use Ask Muna to harass others, spread misinformation, or evade safety controls
  • Use automated tools (bots, scrapers) to access the service except via official APIs (we don't have a public API yet)
  • Pretend to be someone else
  • Use the service to provide medical advice to other people

We reserve the right to suspend or terminate accounts that breach these rules.

7. Affiliate links

When Muna recommends a supplement, we may link to an Amazon UK product page using an affiliate tag. If you buy through one of those links we earn a small commission at no extra cost to you. This helps fund the free tier. We pick the products on functional-medicine merit first; affiliate eligibility is a tie-breaker, not the driver.

8. Your content and data

Your chats, uploaded documents, plan entries and notes are yours. We process them on your behalf as described in our Privacy Policy (see /privacy).

You grant us a limited licence to process your content solely to provide the service to you (generate responses, store your plan, deliver emails). We do not use your content to train AI models or share it with third parties for marketing.

9. Our content and intellectual property

The Ask Muna name, branding, website code, knowledge base structure and Muna's specific responses to you are our intellectual property or our licensors'. You may share excerpts of Muna's responses with friends, family or your clinician — that's the whole point. You may not redistribute the service itself, resell access, or use our content to train competing AI products.

10. Service availability

We aim to keep Ask Muna available, but we don't guarantee uninterrupted service. We may need to take the service down for maintenance, updates, or security reasons. If we take Premium offline for an extended period, we'll credit your account accordingly.

11. Termination

You can stop using Ask Muna at any time. We can suspend or terminate your access if:

  • you breach these Terms
  • your payment fails and isn't resolved within 14 days
  • we stop offering the service entirely (in which case we'll give at least 30 days' notice and a pro-rata refund of any unused Premium time)

On termination we will delete your data within 30 days, unless we're required to retain it for legal or regulatory reasons (e.g. Stripe payment records under UK tax law).

12. Disclaimers

The service is provided "as is" and "as available". Subject to clause 13:

  • we do not warrant that the service will be error-free, uninterrupted, or suitable for any particular purpose
  • we do not warrant the accuracy or completeness of Muna's responses
  • we do not warrant that any health outcome will result from using the service

Nothing in these Terms attempts to limit your rights under the Consumer Rights Act 2015 or other applicable UK consumer law.

13. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, special, incidental, consequential or punitive loss, including loss of profits, data or business opportunity.
  • Our total liability to you for all claims arising from or relating to the service is capped at the amount you have paid us in the 12 months immediately preceding the event giving rise to the claim, or £100 if you have not paid us anything.
  • Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded.

You agree that Ask Muna is a wellness companion, not a healthcare provider, and that decisions about your medical care remain yours and your clinicians'.

14. Indemnity

You agree to indemnify us against any reasonable losses, costs or claims arising from your breach of these Terms or your misuse of the service.

15. Changes to these Terms

We may update these Terms. Material changes (anything that materially reduces your rights or increases your obligations) will be notified by email and via an in-app banner at least 14 days before they take effect. Continued use after the notice period means you accept the changes.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

17. Everything else

  • If any part of these Terms is found unenforceable, the rest still apply.
  • These Terms (with the Privacy Policy) are the entire agreement between us about the service.
  • Our failure to enforce a right doesn't waive that right.
  • These Terms are personal to you; you can't assign them to someone else. We may assign them to a successor company (e.g. if Ask Muna is acquired).

18. Contact

Email: hello@askmuna.com
Postal: AMD Digital Ltd, United Kingdom (company number 15164590)