Question 1

What is Ask Muna?

Accepted Answer

Ask Muna is your AI-powered functional wellness companion. She helps you explore symptoms, learn about possible lab tests and supplements, and discover lifestyle and diet strategies to improve health and longevity.

Question 2

Is Muna a doctor?

Accepted Answer

No. Muna is not a medical professional and does not provide medical advice, diagnosis, or treatment. All information is for general wellness support only. If you have a medical concern, please consult a licensed clinician.

Question 3

When should I NOT use AskMuna?

Accepted Answer

AskMuna is built for quality-of-life issues — bloating, energy, hormones, sleep, skin — where functional medicine has the most to offer and the NHS often doesn't have capacity. Please don't use AskMuna as a substitute for medical care if you're dealing with anything acute, life-threatening, or specialist-managed. That includes: chest pain, severe abdominal pain, difficulty breathing, suspected cancer, organ disease, severe mental health crises, anything needing imaging, surgery, or prescription medication, infections with fever, and children's medical issues. For all of these, work directly with your GP, specialist, or A&E. AskMuna can sit alongside conventional care — never replace it.

Question 4

How is this different from a normal chatbot?

Accepted Answer

Muna draws on a curated library of 10,600+ peer-reviewed studies and functional medicine textbooks, so answers are grounded in real evidence — not generic AI guesswork. Every claim comes with an inline citation showing which source it's drawn from, and she's been designed to think like a functional medicine practitioner: asking clarifying questions, joining the dots between symptoms, and recommending specific tests, foods, and supplements with dosing. (Note: Muna retrieves and cites from these sources, she isn't clinically trained or validated on them.)

Question 5

What conditions can Muna help with?

Accepted Answer

Muna can support you in exploring a wide range of wellness challenges — from digestion issues like bloating or reflux, to hormone balance, energy and fatigue, sleep quality, stress management, thyroid support, skin concerns, and more. She doesn't diagnose or treat medical conditions, but she can help you understand possible contributing factors and lifestyle strategies worth considering.

Question 6

What's the difference between Free and Premium?

Accepted Answer

Free is perfect for exploring Muna with 5 chats per month and getting quick wellness tips. Premium unlocks the full experience: unlimited chats, detailed supplement and lab recommendations, the ability to upload your test results, complete protocols with dosing schedules, and Muna remembers your entire health journey across all conversations. It's like having a functional medicine expert on call 24/7.

Question 7

How does this compare to seeing a functional medicine doctor?

Accepted Answer

A typical UK functional medicine engagement runs £1,000–£3,000. Initial consultations are £300–£500, follow-ups £160–£520, and most clinics structure care as 3–5 visits over several months. Add functional testing on top (often £750+) and you're easily over £2,000 before you've started taking anything. Ask Muna gives you continuous, on-demand guidance with citations, and she remembers you between conversations — for £19.99/month with no commitment. It's not a replacement for medical care — but for the day-to-day quality-of-life questions, it makes expert-style support accessible to everyone.

Question 8

How does Muna remember me?

Accepted Answer

On the Premium plan, Muna can recall your context across chats. That means she'll remember your goals, previous conversations, and lab uploads — so guidance feels more personalised each time you return.

Question 9

Is my data private?

Accepted Answer

Yes. Your chats and any uploaded labs or documents are private, encrypted at rest, and stored in the UK/EU. We never share or sell your data to third parties or advertisers, and you can delete your account and everything associated with it at any time from your account page.

Question 10

Do I need to know functional medicine to use it?

Accepted Answer

No. Describe what's going on in plain language — "I'm bloated after meals," "my energy crashes at 3pm," "my periods have got heavier." Muna translates the science and gives you specific next steps. The more context you share, the better the guidance.

Question 11

What if I'm on prescription medications?

Accepted Answer

Always check with your prescribing clinician before adding supplements — some have meaningful interactions (e.g. St John's Wort with antidepressants, vitamin K with warfarin). Muna will flag known major interactions where it can, but it can't see your full medication list, so don't treat its advice as a clearance to combine things.

Question 12

How accurate is the AI?

Accepted Answer

Muna grounds every claim in cited sources — currently 10,600+ PubMed systematic reviews and meta-analyses plus curated functional medicine textbooks. You'll see source citations inline (e.g. *[Functional Medicine Handbook]*). It's not infallible: AI can still misstate edge cases, so for anything serious, get a second opinion from a clinician. We continuously improve answer quality based on usage.

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